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FAQ
Do you ship internationally?
We can deliver our products to individuals in the following countries :Mainland France, Belgium, Germany,Luxembourg,Netherlands,Portugal,Spain,Italy.
What are your delivery times?
Our logistics team prepares your orders as quickly as possible from Monday to Friday, excluding public holidays with the utmost care !
Outside of holiday periods, or product launches orspecial commercial operations, we prepare your parcels within 1 to 2 business days.
In case of a peak in orders, we may take 3 to 5 business days to prepare your order.
Once the parcels have been handed over to our carriers, here are the average delivery times :
- Home delivery by GLS : 2 to 3 business days,
- Home delivery by Colissimo - carbon neutral: 2 to 3 business days,
- Delivery to a pick-up point by Mondial Relay : 3 to 5 business days.
The carriers collect our parcels from Monday to Friday. Deliveries may take place on Saturday.
Any questions?
You can contact us via our contact form. We will respond to you as soon as possible!